BUSINESS PERFORMANCE AND OPERATIONS
Business Performance
- Effective management and control of Wholesales Bank Notes to ensure compliance with internal policies and regulatory requirements.
- Identify and eliminate nonvalue-added functions to achieve greater output with increase rate of delivery and cost reduction.
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- Initiate process improvement and participate in system enhancements project appropriate to business requirements.
- Involves in implementation of initiatives to ensure that they are implemented effectively and that objectives, budgets and timelines are achieved.
- Builds an effective and cohesive team that operates seamlessly with each other.
- Monitor and reporting of key drivers - cost against budgets, volumes and capacity.
Business Efficiencies
- Collaborate with other departments to drive operational efficiency to further enhance services.
- Drive operation efficiency of Treasury to support the business growth and expansion.
- Identification and implementation of best practices.
STAKEHOLDER ENGAGEMENT AND MANAGEMENT
- Contribute constructive feedback on monitoring or maintenance issues and internal policies to address concerns and facilitate business growth.
- Knowledge on Treasury products and governance and able to contribute positively in stakeholder engagements
- Drive activities to build and strengthen the organizational culture, values and reputation in the Group with all employees, customers and regulatory bodies.
- Participate in new product implementation for operational readiness via system UAT and product flow risk assessment.
- Handle escalation calls, customer complaints and queries promptly and escalates to Management and relevant escalation matrix that may be determined.
- Maintain strong working relationship with Business Unit/Front Office by providing support, efficient monitoring and understand their expectations.
- Any other responsibilities/tasks as assigned by management from time to time
RISK MANAGEMENT & REGULATORY COMPLIANCES
Regulatory, Business Conduct and Compliance
- Display exemplary conduct and live by the Group’s values
- Take personal responsibility for embedding the highest standard of ethics, including regulatory and business conduct across CIMB.
- Ensure compliance with regulatory requirements, client mandates, CIMB Group Policies & Procedures and departmental policies and procedures.
- Ensure products and services are delivered in compliance with local Regulatory Requirements and Product Policy
- Foster a culture of continuous improvement to support an effective and efficient operations system, in compliance to banking regulations.
- Effectively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Ensure compliance with regulatory requirements, CIMB Group Policies & Standard Operating Procedures and external auditor.
Risk Management
- Proactively monitor operational controls within Business Units, system/channel risk of the products and actively highlight any potential and actual breakdown of controls.
- Responsible for identification, escalation, management, monitoring and mitigations of all aspects of risk in accordance with all relevant products.
- Assist in identifying, establishing and reviewing Risk Control Self Assessment, Key Risk Indicators and Control Issue Management to identify thematic and emerging risk.
- Assist in monitoring performance against defined Key Risk and Performance indicators.
- Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
PEOPLE MANAGEMENT
People
- Able to understand the needs and motivations of employees at all levels within Operations.
- Confident and equally comfortable interacting with and speaking with colleagues as well as Middle/Senior Management team.
- Efficient utilization of resources and adherence to established controls and procedures.
- Supervise immediate staff and monitor performance.
- Create a harmonious work environment.
- Demonstrate strong teamwork with internal and external team members.
Talent Management
- To instill best practices that embeds a high-performance culture across Operations.
- To establish best practices for direct reports to ensure appropriate rewards and development.
- Talent management is a core competency where the identification and developing of junior talents, setting expectations and managing performance in leading the team towards achieving a high performance culture.
- Promotes and builds a talent pipeline and develops within the various stakeholders/operational units successful succession planning.
Qualifications
(Basic Degree/Diploma etc)
- Diploma, Bachelor's Degree or Professional Qualification in the relevant discipline (Accounting/Finance/Business/Economics/Financial Engineering/)
Professional Qualification and/or Regulatory, Licensing requirements
- Not Applicable
Relevant Work Experience
- 1 - 8 years of experience of relevant banking background in established bank/financial institutions.
Competencies/Skills
(Essential to succeed in this job)
Technical/Functional skills
- Knowledge of Treasury & Markets products and services, including the rules and regulations in the domestic and international market.
- Adapt well with changes in technologies and business requirements.
Personal skills (Soft Competencies [Core/Leadership])
- Good communication and analytical skill in guiding and assisting teams in daily operational flows whenever necessary.
- Builds strong culture of excellent service and growth opportunities for CIMB Group.
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