We are looking for talents to support our Customer Service Team based in Penang. JOIN US NOW!!!
We provides 13th Month (a.k.a. Contractual Bonus), Annual Increment, and Variable Bonus.
- *only for permanent basis.
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8 Positions available (mainly supports Singapore client base).
- 1 contract basis (opportunity to convert to permanent basis)
- 7 permanent basis
What you need to excel in this role
- Customer service experience is required, preferably in a call centre environment.
- Good literature in English for writing, reading and speaking.
- Excellent service mindset and a team player who can work together with a big team.
- Versatile and adaptive.
Key Responsibilities:
- Handle incoming and outgoing calls and emails within the targeted service levels.
- Act as the subject matter expert and provide coverage advice to customers on their enquiries.
- Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score including book medical appointments on behalf of clients.
- Issue Letter of Guarantees for patients when necessary.
- Assist telehealth patients with rescheduling or reassigning of consultations and provide post-consultation coordination.
- Process medical claims and/or perform other back office support roles whenever required.
Requirements:
- Minimum Diploma holders from any related fields.
- Medical and/or health insurance knowledge is an advantage.
- Must be able to work in night shifts, on weekends, and on public holidays.
Job Types: Full-time, Contract
Contract length: 6 months
Salary: Up to RM3,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Night shift
- On call
- Rotational shift
- Weekend jobs
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- STM/STPM (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
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