Responsibilities:
- To follow the operating procedures of customer service and actively serve customers to ensure that the company can maintain a good relationship with customers
- Solve customer inquiries & complaints and provide service in professional way through various channels (Email, social media) and provide the best solution
- Clearly understand customer needs and reflect to management
- Work together as a team to achieve timely turnaround time and quality replies to every customer
- Improve customer satisfaction and delivery an amazing shopping experience, and promote the company's latest activities to our customers by going above and beyond their inquiries, feedback, and needs
- Involve in backend live session to provide real-time reply to customers’ questions and assist Live Streamer
- Any ad-hoc duties assigned by Superior or Management from time to time
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Requirements:
- Able to read and typing Chinese to reply customers
- Female aged 18 to 30 years old
- Can accept working on weekend (5 working days a week, rotational shift)
- Can accept working on night shift (2pm to 11pm, rotational shift)
- Fresh graduates are welcome too
- Show patience, enthusiasm, respect and attention to customers
- Have self-disciplined, positive attitude and strong sense of responsibility
- Exercise customer-centric and professional treatment of every customer
- Familiar with basic Microsoft Excel, E-mail, Google Drive, Facebook Messenger, etc.
工作职责:
- 遵守客服操作程序，积极为客户提供服务，确保公司能与客户保持良好的关系
- 通过各种渠道（电子邮件、社交媒体等）解决客户咨询和投诉，并提供最佳解决方案
- 清楚了解客户需求，并向管理层反映
- 与团队共同努力，实现及时的反馈和高质量的回复给每一位客户
- 提高客户满意度，提供令人满意的购物体验，并通过超越客户的询问、反馈和需求来推广公司的最新活动
- 参与后台直播活动，为客户提供实时回答并协助直播主播 (不必出镜)
- 随时完成上级或管理层指派的临时任务
工作要求:
- 能够阅读和输入中文回复客户
- 女性，年龄在18至30岁之间
- 能够接受周末工作（每周工作5天，轮班制）
- 能够接受夜班工作（下午2点至晚上11点，轮班制）
- 欢迎应届毕业生/无经验者
- 表现出耐心、热情、尊重和关注客户
- 具备自律、积极的态度和强烈的责任感
- 以客户为中心，专业对待每一位客户
- 熟悉基本的Microsoft Excel、电子邮件、Google Drive、Facebook Messenger等工具
Perks & Benefits 福利待遇
- Night Shift allowance 夜班津贴
- On job coaching and training 在职培训和辅导
- Personal development opportunities 个人发展机会
- Staff purchase discount 员工购物折扣
- Performance rewards 绩效奖励
- Nearby public transport 附近有公共交通
- Casual dress code 休闲着装
- Free snacks 免费零食
- Open culture 开放的企业文化
Job Type: Full-time
Salary: RM2,300.00 - RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Holidays
- Monday to Friday
- Night shift
- Weekend jobs
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you read and write/type Simplified Chinese words?
- Are you able to work on weekends, Public Holidays and night shifts (OT / allowance provided) ?
Experience:
- Customer service: 1 year (Preferred)
Language:
- Mandarin (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
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