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Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issue related to the company’s products
Exceeding customer expectations in terms of customer service & accurate information.
Working in a team to achieve the required KPI elements and SLA.
To be successful in this role, the candidates will need to have:
Good communication skills (Based on project language requirements).
SPM leavers interested in starting their career in a call center are also encouraged to apply – Full Training Provided.
Candidates are required to work on rotational shifts. Will be given 1 day off in a week.
Working experience in the service industry will be an added advantage for this position.
How this career will benefit the candidates:
Career Path: Candidate will have the opportunity to climb the corporate ladder to a managerial role in the future.
iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
English Training – Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.
Additional benefits - Shift allowances, Performance incentives and Overtime claims.
Please get the candidates complete the attached application form and assessment and share to us with their updated resume & typing test result from the below link:
Job Type: Full-time
Salary: From RM2,000.00 per month
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
- What is your WhatsApp Phone Number?
- What is your Email Address?
Experience:
- Customer Service: 1 year (Required)
